One of the keys to success with chat is using personal messaging versus too many canned messages.
Using too many canned messages can lower the level of trust between you and your customer. Personal messaging comes across as genuine.
When dealing with e-commerce , customers want a record of every conversation they had with you.
Why? “Just in case”. VOCO provides this to them and it will build trust.
Even today, some users still have e-commerce phobia. In those cases, what they need is someone to guide them through the process to find the best product/service that suits their needs.
I want only him/her – Some customers only want to speak with their customer support representative.With VOCO you can easily transfer the conversation from one Rep to the other without having to repeat the whole story again (it is all documented).
Even if the customer’s favorite Rep is not working at the time, it is easy to flag the chat so when he is available he can contact the customer.